Policies

Effective Date: 16 July 2026

Welcome to After Dusk. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms, please refrain from using our website.

Quick Summary

· Products are sold subject to availability.

· Prices are subject to change without prior notice.

· Orders may be cancelled before dispatch.

· Certain products are non-returnable due to hygiene reasons.

· Refunds are processed only after verification and approval.

· We reserve the right to refuse fraudulent or abusive orders.

· All disputes shall be subject to the jurisdiction of Pune, Maharashtra.

1. About Us

This website is owned and operated by After Dusk.

Registered Address

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Customer Support

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

2. Eligibility

By placing an order, you confirm that:

· You are legally capable of entering into a binding contract.

· All information provided is true and accurate.

· You are authorised to use the selected payment method.

3. Products

We strive to display every product as accurately as possible.

However,

· Colours may vary depending on your screen settings.

· Minor variations in fabric texture, lace placement, embroidery, stitching, prints, and finishing may occur.

· Product measurements may vary by approximately ±1–2 cm.

· Product packaging may change without prior notice.

Such differences shall not be considered manufacturing defects.

4. Quality Assurance

Every product sold by After Dusk undergoes a quality inspection before dispatch.

We are committed to delivering products that meet our quality standards. While every effort is made to ensure orders reach customers in perfect condition, if you receive an incorrect product or a genuine manufacturing-defective item, we will work with you to resolve the issue in accordance with our Return, Exchange & Refund Policy.

This Quality Assurance commitment does not constitute a product warranty and is subject to the eligibility, verification, and conditions outlined in our policies.

5. Pricing

All prices displayed are in Indian Rupees (INR).

Prices are inclusive of applicable taxes unless stated otherwise.

Shipping charges, if applicable, are calculated during checkout.

We reserve the right to modify prices at any time without prior notice.

6. Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If an item is mistakenly listed at an incorrect price due to technical, human, or system error, After Dusk reserves the right to cancel the order even after payment has been received.

In such cases, the customer will receive a full refund of the amount paid.

7. Product Availability

All products are offered subject to stock availability.

If an item becomes unavailable after an order has been placed, we may:

· Cancel the affected item,

· Offer an alternative product, or

· Process a refund.

8. Order Acceptance

Receiving an order confirmation does not constitute final acceptance of your order.

Your order shall be considered accepted only after dispatch from our warehouse.

After Dusk reserves the right to refuse or cancel any order including but not limited to cases involving:

· Suspected fraud

· Pricing errors

· Stock unavailability

· Incorrect customer information

· Abuse of promotional offers

· Duplicate orders

· Bulk purchases intended for resale

· Any activity considered suspicious

9. Order Cancellation

Customers may cancel their order only before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

10. Delivery

Estimated delivery timelines are indicative only.

Delivery delays caused by courier partners, weather conditions, strikes, natural disasters, government restrictions, or other unforeseen circumstances are beyond our control.

Such delays shall not entitle customers to compensation.

11. Customer Responsibilities

Customers are responsible for providing:

· Correct name

· Complete delivery address

· Accurate mobile number

· Correct email address

· Proper PIN code

Orders returned due to incorrect or incomplete information provided by the customer may require additional shipping charges for re-dispatch.

12. Return to Origin (RTO)

Orders returned due to:

· Customer unavailable

· Incorrect address

· Refusal to accept delivery

· Failure to collect the parcel

shall be treated as Return to Origin (RTO).

Re-dispatch shall be carried out only after payment of applicable shipping charges.

13. Refused Deliveries

Customers who refuse delivery without a valid reason may be liable for applicable shipping and return logistics charges.

Repeated refusal of deliveries may result in restriction of future Cash on Delivery (COD) orders.

14. Returns & Refunds

Returns, exchanges, and refunds shall be governed exclusively by our Return, Exchange & Refund Policy.

Certain categories are non-returnable due to hygiene and safety reasons.

15. Fraud Prevention

To maintain a safe shopping environment, After Dusk reserves the right to:

· Verify customer identity.

· Contact customers for order confirmation.

· Request additional information before dispatch.

· Cancel suspicious orders.

· Restrict Cash on Delivery.

· Block repeat offenders.

· Contest fraudulent payment disputes or chargebacks through appropriate legal channels.

16. Abuse of Policy

Customers who repeatedly:

· Place fake orders,

· Abuse return policies,

· Submit false claims,

· Refuse deliveries,

· Attempt refund fraud,

· Misuse promotional offers,

may have their orders cancelled or future purchases restricted at our sole discretion.

17. Intellectual Property

All content on this website including:

· Logos

· Product images

· Videos

· Graphics

· Text

· Designs

· Product descriptions

· Icons

· Website layout

is the exclusive property of After Dusk unless otherwise stated.

No material may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

18. Promotions

Offers, discounts, coupons, vouchers, and promotional campaigns are subject to separate terms.

Products purchased under sale or promotional offers may not be eligible for return, exchange, or refund unless required under applicable law or where a wrong, defective, or damaged product has been supplied.

19. Limitation of Liability

To the maximum extent permitted by law, After Dusk shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the purchase price of the product in question.

Nothing in these Terms limits any non-waivable rights available to consumers under applicable law.

20. Force Majeure

After Dusk shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to:

· Natural disasters

· Floods

· Fire

· Earthquakes

· Pandemics

· Government restrictions

· Strikes

· Transportation disruptions

· Internet failures

· Power outages

· War

· Civil unrest

21. Website Availability

We strive to keep our website operational at all times.

However, maintenance, upgrades, technical failures, or external factors may occasionally interrupt website availability.

We shall not be liable for any resulting inconvenience or loss.

22. Third-Party Services

Our website may integrate third-party payment gateways, logistics providers, analytics tools, and other service providers.

Their respective terms and privacy practices apply to those services.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

24. Jurisdiction

Any disputes arising from the use of this website or purchases made through it shall be subject exclusively to the competent courts located in Pune, Maharashtra.

25. Changes to These Terms

After Dusk reserves the right to modify these Terms & Conditions at any time.

Updated versions shall become effective immediately upon publication on the website unless otherwise specified.

Customers are encouraged to review these Terms periodically.

Contact Us

After Dusk

Registered Address

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, place an order, contact us, or otherwise interact with our services.

By using the After Dusk website, you acknowledge that you have read and understood this Privacy Policy.

Quick Summary

✔ We collect only the information necessary to process your orders and improve your shopping experience.

✔ Your personal information is never sold to third parties.

✔ We share your information only with trusted service providers where necessary to operate our business or comply with legal obligations.

✔ We use industry-standard security measures to protect your information.

✔ You may contact us regarding your personal information at any time.

1. Definitions

For the purpose of this Privacy Policy:

“After Dusk”, “we”, “our”, “us” refers to After Dusk.

“Customer”, “you”, “your” refers to any person visiting or using the After Dusk website.

“Personal Information” means information that identifies or can reasonably identify an individual.

“Website” refers to the official After Dusk online store.

“Service Providers” refers to trusted third parties assisting us in operating our business.

2. Information We Collect

Depending on your interaction with our website, we may collect information including:

Personal Information

· Full Name

· Mobile Number

· Email Address

· Billing Address

· Shipping Address

Order Information

· Products Purchased

· Order Number

· Order Value

· Payment Status

· Delivery Information

· Return & Refund History

Technical Information

· IP Address

· Browser Type

· Device Information

· Operating System

· Website Usage Information

· Cookies and Similar Technologies

Customer Communications

When you contact us, we may collect information contained in:

· Emails

· WhatsApp Messages

· Telephone Calls

· Customer Support Requests

· Feedback

· Reviews

3. How We Collect Information

Information may be collected when you:

· Create an account.

· Place an order.

· Contact customer support.

· Subscribe to newsletters.

· Participate in promotions.

· Submit reviews.

· Browse our website.

· Interact with advertisements.

· Contact us through social media.

Some information may also be collected automatically through cookies and website analytics technologies.

4. How We Use Your Information

We use your information for legitimate business purposes, including:

· Processing orders.

· Delivering products.

· Providing customer support.

· Processing returns and refunds.

· Verifying payments.

· Preventing fraud.

· Improving our website.

· Improving customer experience.

· Sending order updates.

· Responding to enquiries.

· Complying with legal obligations.

· Maintaining business records.

· Sending promotional communications where you have provided consent or where otherwise permitted by applicable law.

We do not use your information for purposes incompatible with those described in this Privacy Policy.

5. Sharing Your Information

After Dusk does not sell your personal information.

Your information may be shared only where reasonably necessary with trusted third parties, including:

· Payment Service Providers

· Courier & Logistics Partners

· Technology Service Providers

· Website Hosting Providers

· Customer Support Platforms

· Government Authorities

· Law Enforcement Agencies

· Regulatory Authorities

· Professional Advisors where legally or operationally necessary

All such disclosures are limited to the information reasonably required for the relevant purpose.

6. Payment Information

Online payments are processed through trusted third-party payment gateways.

After Dusk does not intentionally store complete credit card or debit card details on its own systems.

Payment information is handled in accordance with the respective payment provider’s security practices and policies.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

· Remember customer preferences.

· Improve website performance.

· Understand website traffic.

· Enhance user experience.

· Measure marketing effectiveness.

· Maintain website security.

Customers may manage cookie preferences through their browser settings.

Please note that disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted by applicable law or where you have provided your consent, After Dusk may send promotional communications regarding:

· New Product Launches

· Exclusive Offers

· Sales

· Events

· Company Updates

Customers may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us.

Service-related communications, including order confirmations, invoices, shipping updates, and customer support messages, will continue to be sent where necessary.

9. Data Retention

After Dusk retains personal information only for as long as reasonably necessary to:

· Fulfil customer orders.

· Provide customer support.

· Process returns, exchanges, and refunds.

· Maintain business and financial records.

· Comply with applicable legal, tax, regulatory, and accounting obligations.

· Resolve disputes.

· Enforce our policies and agreements.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal practices and applicable law.

10. Data Security

Protecting your information is important to us.

After Dusk implements reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

Customers are responsible for maintaining the confidentiality of their account credentials, passwords, OTPs, and other authentication information.

11. Your Privacy Choices

Subject to applicable law, you may contact us to:

· Access your personal information.

· Request correction of inaccurate information.

· Update your contact details.

· Request deletion of personal information where legally permissible.

· Withdraw consent for marketing communications.

· Raise questions or concerns regarding our privacy practices.

Certain information may need to be retained where required to complete transactions, comply with legal obligations, resolve disputes, or enforce our policies.

12. Children's Privacy

The After Dusk website is intended for individuals who are legally capable of entering into a binding contract.

We do not knowingly collect personal information directly from children without appropriate authorisation where required by applicable law.

If we become aware that personal information has been collected in a manner inconsistent with this policy, we will take reasonable steps to address the matter.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

After Dusk is not responsible for the privacy practices, content, security, or policies of such third-party websites.

Customers are encouraged to review the privacy policies of those websites before providing any personal information.

14. International Visitors

Although After Dusk currently primarily serves customers within India, visitors from other countries may access our website.

If personal information is transferred or processed across jurisdictions in the future, After Dusk will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

15. Changes to this Privacy Policy

We may amend, modify, or update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any revised version shall become effective upon publication on the After Dusk website unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically.

16. Policy Hierarchy

This Privacy Policy forms an integral part of the After Dusk website policies.

In the event of any inconsistency or conflict between this Privacy Policy and any other policy published on the After Dusk website, the policy that specifically governs the relevant subject matter shall prevail.

Nothing contained in this Privacy Policy shall limit or exclude any rights available to individuals under applicable law.

17. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this Privacy Policy shall not be interpreted as a waiver of its right to enforce that provision or any other provision at any time in the future.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for After Dusk in future matters.

18. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable under applicable law by a court or other competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

This Privacy Policy, together with the Terms & Conditions and all other applicable policies published on the After Dusk website, constitutes the entire understanding between After Dusk and the customer regarding the collection, use, disclosure, storage, and protection of personal information.

It supersedes all prior discussions, representations, communications, understandings, or correspondence, whether oral or written, relating to the subject matter covered by this Privacy Policy.

20. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide accommodations or assistance beyond those expressly described in this Privacy Policy as a gesture of goodwill.

Any such goodwill action shall be voluntary, shall not modify or amend this Privacy Policy, shall not constitute a waiver of any rights available to After Dusk, and shall not create a precedent or obligation for similar actions in future circumstances.

21. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this Privacy Policy at any time without prior notice.

The latest version published on the After Dusk website shall apply to all future use of the website and services.

Contact Us

If you have any questions regarding this Privacy Policy or the manner in which your personal information is handled, please contact us:

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

This Cookie Policy explains how After Dusk uses cookies and similar technologies when you visit or interact with our website.

By continuing to use our website, you acknowledge that cookies may be used as described in this policy, subject to your browser settings and applicable law.

Quick Summary

✔ We use cookies to improve your browsing experience.

✔ Cookies help remember your preferences and shopping cart.

✔ Some cookies are essential for website functionality.

✔ We do not use cookies to sell your personal information.

✔ You can control or disable cookies through your browser settings.

1. Definitions

For the purpose of this Cookie Policy:

“After Dusk”, “we”, “our”, “us” refers to After Dusk.

“Cookies” are small text files stored on your device when you visit a website.

“Website” refers to the official After Dusk online store.

“Device” means any computer, mobile phone, tablet, or other device used to access our website.

2. What Are Cookies?

Cookies are small data files placed on your device by websites you visit.

They help websites function efficiently, remember user preferences, improve performance, enhance security, and provide a more personalised browsing experience.

Cookies generally do not contain information that directly identifies an individual, although they may be associated with other information that does.

3. Types of Cookies We Use

Our website may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our website.

They help with functions such as:

· Website security

· Login sessions

· Shopping cart functionality

· Checkout process

· Fraud prevention

Without these cookies, certain features of the website may not function correctly.

Functional Cookies

These cookies remember your preferences, including:

· Language settings

· Region preferences

· Saved shopping cart

· Website preferences

They help improve your overall shopping experience.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

They may collect information such as:

· Pages visited

· Time spent on pages

· Navigation behaviour

· Device type

· Browser information

· General geographic region

· Website performance metrics

This information helps us improve our website and customer experience.

Performance Cookies

Performance cookies help us monitor:

· Website speed

· Technical issues

· System performance

· Error reporting

These cookies assist us in maintaining reliable website functionality.

Marketing Cookies

Where applicable and permitted, marketing cookies may be used to:

· Measure advertising effectiveness.

· Show relevant advertisements.

· Understand campaign performance.

· Improve future marketing activities.

Marketing cookies may be provided by After Dusk or authorised third-party advertising partners.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that support our business operations, including:

· Payment service providers

· Website analytics providers

· Marketing platforms

· Social media integrations

· Customer support tools

These third parties operate under their own privacy and cookie practices.

5. Managing Cookies

Most web browsers allow users to:

· View stored cookies.

· Delete cookies.

· Block cookies.

· Restrict third-party cookies.

· Configure cookie preferences.

Please note that disabling certain cookies may affect website functionality, including shopping cart performance, account access, and checkout.

6. Changes to This Cookie Policy

We may amend or update this Cookie Policy from time to time to reflect changes in our website, technologies, legal requirements, or business operations.

Updated versions become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review this policy periodically.

7. Relationship with Privacy Policy

This Cookie Policy should be read together with the After Dusk Privacy Policy.

Where this Cookie Policy does not address a particular privacy-related matter, the Privacy Policy shall apply.

8. Policy Hierarchy

This Cookie Policy forms an integral part of the After Dusk website policies.

In the event of any inconsistency or conflict between this Cookie Policy and any other policy published on the After Dusk website, the policy that specifically governs the relevant subject matter shall prevail.

Nothing contained in this Cookie Policy shall limit or exclude any rights available under applicable law.

9. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this Cookie Policy shall not be interpreted as a waiver of its right to enforce that provision or any other provision at any time in the future.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for After Dusk in future matters.

10. Severability

If any provision of this Cookie Policy is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

11. Entire Agreement

This Cookie Policy, together with the Privacy Policy, Terms & Conditions, and all other applicable After Dusk website policies, constitutes the complete understanding regarding the use of cookies and similar technologies on our website.

12. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide information, assistance, or accommodations beyond those expressly described in this Cookie Policy as a gesture of goodwill.

Such actions shall not modify this policy, constitute a waiver of any rights, or create any obligation for future cases.

13. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this Cookie Policy at any time without prior notice.

The latest version published on the After Dusk website shall apply.

Contact Us

After Dusk

Registered Address

B-29, Clover Center Basement Moledina Road, Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Customer Support

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Effective Date: 16 July 2026

At After Dusk, we aim to provide a secure, transparent, and convenient shopping experience. This policy explains how payments are processed, when orders may be cancelled, how Cash on Delivery (COD) works, and the circumstances under which refunds are issued following order cancellation.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Cancellation, Payment & Cash on Delivery (COD) Policy.

Quick Summary

✔ Orders may be cancelled by customers only before dispatch.

✔ After Dusk reserves the right to cancel orders in certain circumstances, including fraud prevention, pricing errors, stock unavailability, payment verification failures, or technical issues.

✔ Cash on Delivery (COD) is available only for eligible PIN codes and selected orders.

✔ Payments are processed through secure third-party payment partners.

✔ Refunds for cancelled prepaid orders are initiated manually after verification.

✔ Bank and payment gateway processing times may vary.

1. Definitions

For the purpose of this policy:

“After Dusk”, “we”, “our”, “us” refers to After Dusk.

“Customer”, “you”, “your” refers to any person purchasing products through the After Dusk website.

“Order” means a purchase request placed through our website.

“Payment Gateway” refers to the third-party payment service provider used to process online transactions.

“Business Day” refers to our customer support working hours (10:00 AM – 10:00 PM IST), unless operations are suspended due to public holidays or circumstances beyond our control.

2. Accepted Payment Methods

After Dusk currently accepts payments through the payment methods made available during checkout, which may include:

· UPI

· Credit Cards

· Debit Cards

· Net Banking

· Digital Wallets

· Cash on Delivery (COD), where eligible

Additional payment methods may be introduced, modified, or discontinued from time to time without prior notice.

3. Payment Security

Customer payment security is important to us.

Online payments are processed through trusted third-party payment service providers using industry-standard security measures and encrypted connections.

After Dusk does not intentionally store complete credit card or debit card details on its own systems.

Customers are responsible for maintaining the confidentiality of their banking credentials, OTPs, passwords, and payment authentication details.

4. Payment Gateway Disclaimer

Payments made through our website are processed by independent third-party payment service providers.

While After Dusk takes reasonable care in selecting reliable payment partners, we shall not be responsible for temporary banking outages, payment gateway downtime, network failures, technical interruptions, or delays originating from third-party financial institutions or payment processors, except to the extent required under applicable law.

Any payment-related technical issue may be subject to the respective payment provider’s terms and resolution timelines.

5. Order Confirmation

An automated order confirmation indicates that we have received your order request.

It does not constitute acceptance of your order.

Your order shall be considered accepted only after successful verification and dispatch by After Dusk.

We reserve the right to request additional information before accepting or dispatching any order.

6. Failed Payments

In certain situations, payment may be debited from the customer’s account while the order is not successfully created due to technical or banking issues.

Where applicable:

· The payment may be automatically reversed by the payment gateway or bank.

· Processing timelines are governed by the respective financial institution.

· Customers may contact our support team if the amount is not reversed within the applicable banking timeline.

After Dusk shall reasonably assist customers in coordinating with the payment provider wherever necessary.

7. Payment Verification

To protect both customers and After Dusk against fraudulent transactions, we reserve the right to verify any order before dispatch.

Verification may include:

· Telephone confirmation

· Email confirmation

· WhatsApp confirmation

· Identity verification

· Address verification

· Payment verification

· Additional supporting information where reasonably required

Orders may remain on hold until the verification process is completed.

Failure to complete verification may result in cancellation of the order.

8. Cash on Delivery (COD)

Cash on Delivery is available only for selected serviceable PIN codes supported by our courier partners.

Availability may vary depending on:

· Delivery location

· Order value

· Product category

· Courier partner policies

· Operational considerations

After Dusk reserves the right to enable, restrict, or discontinue COD for any order, product, location, or customer at its sole discretion.

9. COD Restrictions

Cash on Delivery may not be available in circumstances including, but not limited to:

· Non-serviceable PIN codes

· High-risk delivery locations

· High-value orders

· Certain product categories

· Bulk purchases

· Repeat order refusals

· Previous COD misuse

· Operational limitations

Customers may be required to place prepaid orders in such situations.

10. COD Abuse

To maintain an efficient delivery network and reduce unnecessary logistics costs, After Dusk reserves the right to restrict, suspend, or permanently disable Cash on Delivery facilities for customers who repeatedly:

· Refuse deliveries without valid reason.

· Place fake or non-genuine orders.

· Fail to accept confirmed COD shipments.

· Misuse promotional offers through repeated cancellations.

· Engage in suspicious purchasing behaviour.

Such restrictions may apply to the customer’s account, registered mobile number, email address, delivery address, or any combination thereof, where reasonably necessary to prevent misuse.

11. Customer Cancellation

Customers may request cancellation of an order only before it has been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled and shall thereafter be governed by the applicable Return, Exchange & Refund Policy.

Cancellation requests may be submitted through:

· Email: sales@afterdusk.in

· WhatsApp: +91 93567 08150

Submission of a cancellation request does not guarantee cancellation. Requests are subject to order status and verification at the time of receipt.

12. Cancellation by After Dusk

After Dusk reserves the right to cancel any order, in whole or in part, at its sole discretion, including but not limited to the following circumstances:

· Product unavailable or out of stock.

· Pricing or typographical errors.

· Technical or system errors.

· Payment verification failure.

· Suspected fraudulent activity.

· Duplicate orders.

· Bulk purchases intended for resale.

· Incomplete or incorrect customer information.

· Regulatory or legal requirements.

· Operational constraints.

· Any other reasonable circumstance where fulfilment of the order is not possible.

Where a prepaid order is cancelled by After Dusk, the customer shall receive a refund in accordance with this policy.

13. Refunds Following Cancellation

For prepaid orders cancelled in accordance with this policy, approved refunds shall be initiated manually by After Dusk to the original payment method used during checkout.

Refunds are initiated only after successful verification and cancellation approval.

Depending on your bank or payment provider, it may take approximately 5–10 business days after initiation for the refunded amount to reflect in your account.

Any delay caused by banks, payment gateways, or financial institutions is beyond the reasonable control of After Dusk.

14. Pricing Errors

Despite our best efforts, pricing inaccuracies may occasionally occur due to technical, human, or system-related errors.

If a product is listed at an incorrect price, After Dusk reserves the right to cancel the affected order even after payment has been received.

In such cases, customers will receive a full refund of the amount paid.

15. Duplicate Orders

If multiple identical orders are placed unintentionally, After Dusk may contact the customer to verify the intended purchase before processing.

Where duplicate orders are confirmed to be accidental and have not yet been dispatched, the additional order(s) may be cancelled and any eligible prepaid amount refunded.

16. Fraud Prevention

To protect customers and our business, After Dusk reserves the right to investigate and take appropriate action against suspected fraudulent or abusive activities, including but not limited to:

· Payment fraud.

· Chargeback abuse.

· Use of stolen or unauthorised payment methods.

· Submission of false payment confirmations.

· Identity fraud.

· Abuse of promotional offers.

· Repeated order cancellations intended to disrupt operations.

Orders suspected of fraudulent activity may be delayed, cancelled, restricted, or reported to the appropriate authorities where required by law.

After Dusk also reserves the right to recover any losses, shipping charges, administrative expenses, or other costs incurred as a result of fraudulent or abusive activities, where permitted by applicable law.

17. Electronic Communications

By using the After Dusk website or communicating with us electronically, you consent to receive communications from After Dusk through email, WhatsApp, SMS, telephone, or other electronic means regarding:

· Order confirmations

· Payment confirmations

· Invoices

· Shipping updates

· Delivery notifications

· Return and refund updates

· Customer support

· Security or verification requests

· Promotional communications, where consent has been provided

Where permitted under applicable law, such electronic communications satisfy any legal requirement that communications be provided in writing.

18. Policy Hierarchy

This Cancellation, Payment & Cash on Delivery (COD) Policy forms an integral part of the After Dusk website policies.

In the event of any inconsistency or conflict between this policy and any other policy published on the After Dusk website, the policy that specifically governs the relevant subject matter shall prevail.

Nothing contained in this policy shall limit or exclude any rights available to consumers under applicable law.

19. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this Cancellation, Payment & Cash on Delivery (COD) Policy shall not be interpreted as a waiver of its right to enforce that provision or any other provision at any time in the future.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for After Dusk in future transactions.

20. Severability

If any provision of this Cancellation, Payment & Cash on Delivery (COD) Policy is found to be invalid, illegal, or unenforceable under applicable law by a court or other competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

21. Entire Agreement

This Cancellation, Payment & Cash on Delivery (COD) Policy, together with the Terms & Conditions and all other applicable policies published on the After Dusk website, constitutes the entire understanding between After Dusk and the customer regarding the subject matter covered by this policy.

It supersedes all prior discussions, representations, communications, understandings, or correspondence, whether oral or written, relating to payments, cancellations, and Cash on Delivery services.

22. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide resolutions, accommodations, or exceptions beyond those expressly required under this policy as a gesture of goodwill.

Any such goodwill exception shall be voluntary, shall not modify or amend this policy, shall not constitute a waiver of any rights available to After Dusk, and shall not create a precedent or obligation for After Dusk to provide similar resolutions in future cases.

23. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this Cancellation, Payment & Cash on Delivery (COD) Policy at any time without prior notice.

Any revised version shall become effective immediately upon publication on the After Dusk website unless otherwise stated.

Customers are encouraged to review this policy periodically before placing an order.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, we are committed to delivering your order safely, accurately, and as quickly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery-related issues.

By placing an order with After Dusk, you agree to the terms outlined in this policy.

Quick Summary

✔ We currently ship across India.

✔ International customers may contact us via WhatsApp for shipping assistance.

✔ Shipping charges are calculated and displayed during checkout.

✔ Orders are processed after successful payment or order confirmation (for eligible COD orders).

✔ Delivery timelines are estimates and may vary depending on your location and courier partner.

✔ Customers are responsible for providing accurate delivery details.

✔ Additional shipping charges may apply for re-dispatch of Return to Origin (RTO) shipments.

1. Definitions

For the purpose of this policy:

“After Dusk”, “we”, “our”, “us” refers to After Dusk.

“Customer”, “you”, “your” refers to any individual purchasing products through our website.

“Order” means a confirmed purchase placed through our website.

“Business Day” refers to our customer support working hours (10:00 AM – 10:00 PM IST), unless operations are suspended due to public holidays or circumstances beyond our control.

“Courier Partner” refers to the logistics company responsible for delivering your order.

2. Shipping Coverage

We currently deliver to most serviceable PIN codes across India.

If your location is not serviceable, you will be informed during checkout or after order verification.

For international shipping enquiries, customers may contact us on WhatsApp before placing an order. International shipping availability, timelines, shipping charges, customs duties, taxes, and import regulations vary by destination country.

3. Order Processing

Orders are generally processed after:

· Successful payment confirmation for prepaid orders, or

· Confirmation of eligible Cash on Delivery (COD) orders.

Orders are processed during normal business operations.

Processing time may vary during:

· Festivals

· Public holidays

· Sale events

· New product launches

· High order volumes

· Unforeseen operational circumstances

4. Shipping Charges

Shipping charges are automatically calculated based on factors such as:

· Delivery location

· Order value

· Package weight

· Courier availability

· Promotional shipping offers (if applicable)

The final shipping charges, if any, will be displayed during checkout before payment.

5. Estimated Delivery Time

Delivery timelines are estimates only and may vary depending on:

· Delivery location

· Courier partner

· Weather conditions

· Government restrictions

· Public holidays

· Natural disasters

· Operational delays

While we strive to dispatch and deliver orders promptly, delivery dates cannot be guaranteed.

6. Cash on Delivery (COD)

Cash on Delivery is available only for eligible PIN codes supported by our logistics partners.

After Dusk reserves the right to:

· Restrict COD availability for certain locations.

· Limit COD eligibility for specific products or order values.

· Require prepaid payment for selected orders.

· Cancel suspicious COD orders.

7. International Orders

Customers outside India may contact us via WhatsApp before placing an order.

International orders may be subject to:

· Shipping charges

· Customs duties

· Import taxes

· Local handling charges

· Country-specific import regulations

These charges are the responsibility of the customer unless otherwise agreed in writing.

Delivery timelines for international orders may vary significantly depending on the destination country and customs clearance process.

8. Address Accuracy

Customers are responsible for providing:

· Correct recipient name

· Complete delivery address

· Accurate PIN code

· Valid mobile number

· Correct email address

After Dusk shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Address Changes

Requests to modify the shipping address may only be accepted before the order has been dispatched.

Once an order has been handed over to the courier partner, address changes may not be possible.

10. Delivery Attempts

Courier partners generally attempt delivery multiple times in accordance with their operational policies.

If delivery cannot be completed due to customer unavailability or incorrect address details, the shipment may be returned to our warehouse.

11. Return to Origin (RTO)

Orders returned because of:

· Incorrect address

· Customer unavailable

· Delivery refusal

· Failure to collect the shipment

shall be treated as Return to Origin (RTO).

Re-dispatch of an RTO shipment will be arranged only after payment of the applicable shipping charges.

Where a refund is otherwise applicable, actual shipping and logistics expenses may be deducted before processing.

12. Partial Shipments

In certain circumstances, multiple products from the same order may be delivered separately due to:

· Inventory location

· Courier limitations

· Product availability

· Operational requirements

Customers will not be charged additional shipping solely because an order is delivered in multiple shipments.

13. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

· Extreme weather

· Floods

· Earthquakes

· Strikes

· Political disturbances

· Government restrictions

· Public holidays

· Pandemic-related disruptions

· Transportation failures

· Courier network issues

Such delays do not entitle customers to compensation.

14. Lost Shipments

If a shipment appears to be lost during transit, After Dusk will initiate an investigation with the courier partner.

Appropriate action, including replacement or refund where applicable, will be taken only after the investigation is completed or sufficient evidence confirms the loss.

15. Delivered but Not Received Claims

If courier tracking indicates that an order has been delivered but the customer claims non-receipt, After Dusk may conduct a courier investigation.

Customers may be requested to provide additional information to assist with the investigation.

Resolution will be provided after the investigation concludes.

16. Damaged Packages

If you receive a visibly damaged package:

· Record an uninterrupted unboxing video before opening.

· Take clear photographs of the package.

· Report the issue to us within 48 hours of delivery.

Claims submitted after this period or without reasonable supporting evidence may not be accepted.

17. Customer Responsibilities

Customers are expected to:

· Track their shipment using the tracking information provided.

· Be available to receive the package.

· Verify the shipping address before placing the order.

· Inspect the parcel upon delivery.

· Report any shipping-related issues within the timelines mentioned in our policies.

18. Courier Responsibility

Once an order has been handed over to the courier partner, delivery is carried out by an independent logistics provider.

While After Dusk will make every reasonable effort to assist customers in resolving shipping issues, certain delays or operational matters remain subject to the courier partner’s policies and processes.

19. Policy Hierarchy

This Shipping & Delivery Policy forms an integral part of the After Dusk website policies.

Nothing contained in this policy shall limit or exclude any rights available to consumers under applicable law.

20. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this Shipping & Delivery Policy shall not be interpreted as a waiver of its right to enforce that provision or any other provision at any time in the future.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for After Dusk in future transactions.

21. Severability

If any provision of this Shipping & Delivery Policy is found to be invalid, illegal, or unenforceable under applicable law by a court or other competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

22. Entire Agreement

This Shipping & Delivery Policy, together with the Terms & Conditions and all other applicable policies published on the After Dusk website, constitutes the entire understanding between After Dusk and the customer regarding the subject matter covered by this policy.

It supersedes all prior discussions, representations, communications, understandings, or correspondence, whether oral or written, relating to shipping, dispatch, and delivery of orders.

23. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide resolutions, accommodations, or exceptions beyond those expressly required under this policy as a gesture of goodwill.

24. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this Shipping & Delivery Policy at any time without prior notice.

Any revised version shall become effective immediately upon publication on the After Dusk website unless otherwise stated.

Customers are encouraged to review this policy periodically before placing an order.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations or there may be an issue with your order. This policy explains when a return, exchange, or refund is available and the conditions that must be met.

Please read this policy carefully before placing an order.

Quick Summary

✔ Return Window: Within 7 days of delivery

✔ Exchange: One-time exchange only on eligible products

✔ Refunds: Processed only after inspection and manual approval

✔ Wrong/Defective Item: Free reverse pickup wherever serviceable

✔ Wrong Size Ordered: Customer bears exchange shipping charges

✔ Accessories, Panties, Tummy Shapers & Intimate Products: Not Returnable or Exchangeable

✔ Sale, Discounted & Coupon Orders: Not Eligible for Return, Exchange or Refund

✔ Unboxing Video Required for Wrong/Damaged/Missing Product Claims

1. Return Eligibility

You may request a return within 7 calendar days from the date your order is delivered, provided the product is eligible under this policy and all return conditions are satisfied.

Requests received after 7 days will not be accepted.

2. Products Eligible for Return

Unless specifically listed as non-returnable, the following categories are generally eligible for return, exchange, or refund (subject to inspection):

· Nightwear

· Women’s Clothing

· Bras (excluding adhesive/silicone styles)

· Sleepwear

· Loungewear

· Apparel that does not include panties or intimate bottomwear

All returned products must comply with the return conditions stated in this policy.

3. Non-Returnable & Non-Exchangeable Products

For hygiene, health, and customer safety reasons, the following products are not eligible for return, exchange, or refund, except where a wrong product or a verified manufacturing defect has been supplied:

Intimate Bottomwear

· Panties

· Briefs

· Thongs

· Hipsters

· Brazilian Panties

· Bikini Bottoms

· Boyshorts

· Any individual bottomwear

Intimate Sets

· Bra & Panty Sets

· Bridal Lingerie Sets

· Babydolls with Panties

· Swimwear

· Bikini Sets

· Any product that includes panties

Shapewear

· Tummy Shapers

· Control Briefs

· Waist Shapers

· Body Shapers

· Compression Garments

Accessories

Including but not limited to:

· Silicone Bras

· Adhesive Bras

· Nipple Covers

· Breast Petals

· Boob Tape

· Fashion Tape

· Bra Extenders

· Bra Straps

· Lingerie Accessories

· Intimate Accessories

· Any adhesive product

Other Non-Returnable Products

· Products purchased during Sale

· Discounted Items

· Coupon Purchases

· Clearance Products

· Gift Cards (if introduced)

· Products marked “Non-Returnable”

4. Conditions for Return

To qualify for a return or exchange, every product must be:

· Unused

· Unwashed

· Unworn

· Free from perfume or deodorant

· Free from makeup stains

· Free from body odour

· Free from smoke or pet odours

· Free from hair or lint

· In original packaging

· With all tags attached

· With original labels intact

· Along with all accessories, inserts and freebies received

Products failing inspection will be rejected and shipped back to the customer.

5. One-Time Exchange Policy

Eligible products may be exchanged only once.

The exchanged product will not qualify for any further exchange or return unless a verified manufacturing defect exists.

6. Wrong Size Ordered

If you ordered the wrong size:

· Exchange is available only on eligible products.

· Shipping charges for both pickup and re-dispatch shall be borne by the customer.

· Exchanges are subject to stock availability.

· Price differences, if any, must be paid before dispatch.

7. Wrong Product Delivered

If you receive a product different from what you ordered:

· Notify us within 48 hours of delivery.

· Share your order details along with an unboxing video.

· Once verified, After Dusk will arrange a reverse pickup (where serviceable) at no additional cost.

· A replacement or refund will be processed after inspection.

8. Damaged or Manufacturing Defect

If your product arrives damaged or has a manufacturing defect:

· Notify us within 48 hours of delivery.

· Share clear photographs and the complete unboxing video.

· Do not use or wash the product.

· Keep the original packaging intact.

Once our quality team verifies the issue, we will arrange a replacement, exchange, or refund as applicable.

Damage caused after delivery due to misuse, washing, alterations, accidents, improper storage, or normal wear and tear is not covered.

9. Missing Product Claims

If any item is missing from your package:

· Notify us within 48 hours.

· Provide the complete unboxing video showing the sealed package being opened.

· Claims without an unboxing video may not be accepted.

10. Unboxing Video Requirement

An uninterrupted unboxing video is mandatory for claims involving:

· Wrong Product

· Missing Product

· Damaged Product

· Manufacturing Defect

· Tampered Package

The video should clearly show:

· The sealed package before opening

· Shipping label

· Opening of the parcel

· All contents inside

Failure to provide sufficient evidence may result in rejection of the claim.

11. Return Approval

Submitting a return request does not automatically mean it has been approved.

Every request is manually reviewed by our Quality Team.

Approval depends upon:

· Product eligibility

· Inspection results

· Evidence submitted

· Compliance with this policy

Our decision after inspection shall be final.

12. Reverse Pickup

Reverse pickup is offered wherever courier services permit.

After Dusk will bear the pickup charges only when:

· Wrong product delivered

· Verified manufacturing defect

· Verified transit damage

For all other approved returns or exchanges, shipping costs shall be borne by the customer.

If reverse pickup is unavailable in your location, customers may be asked to self-ship the product. Eligible shipping reimbursements, where applicable, will be processed after verification.

13. Refunds

Refunds are initiated only after:

· The returned product is received.

· Inspection is successfully completed.

· The return request is approved.

Refunds are processed manually to the original payment method used during checkout.

Depending on your bank or payment provider, it may take approximately 5–10 business days after initiation for the amount to reflect in your account.

Shipping charges, COD charges, gift wrapping charges, convenience fees, and similar service charges are non-refundable unless the error was caused by After Dusk.

14. Cash on Delivery (COD) Refunds

For Cash on Delivery orders, approved refunds will be processed through bank transfer or UPI after collecting the necessary account details from the customer.

15. Sale & Promotional Orders

Products purchased:

· During Sale

· Using Discount Coupons

· During Promotional Campaigns

· Under Clearance Offers

· During Special Pricing Events

are not eligible for return, exchange, or refund, except where a wrong product or verified manufacturing defect has been supplied.

16. Order Refusal & Return to Origin (RTO)

If an order is returned because:

· The customer refused delivery,

· The delivery address was incorrect,

· The customer was unavailable,

· The parcel remained unclaimed,

the order shall be treated as a Return to Origin (RTO).

Re-dispatch will be carried out only after payment of applicable shipping charges.

Refunds, where applicable, may be adjusted after deducting actual shipping and logistics expenses.

17. Fraud Prevention

To protect genuine customers, After Dusk reserves the right to reject claims involving:

· False damage claims

· Product swapping

· Used products returned as new

· Missing item fraud

· Fabricated courier claims

· Edited photographs or videos

· Repeated abuse of our return policy

Accounts found engaging in fraudulent activity may have future purchases, exchanges, refunds, or Cash on Delivery facilities restricted.

Where necessary, After Dusk reserves the right to contest fraudulent payment disputes or chargebacks through the appropriate legal and banking channels.

18. Courier Investigation

If a shipment is reported as delivered but the customer claims non-delivery, or if a parcel appears to have been lost or damaged during transit, After Dusk may initiate an investigation with the courier partner.

Refunds, replacements, or other resolutions will be processed only after the investigation is completed or sufficient evidence is available to verify the claim.

Policy hierarchy was point 20

19. How to Request a Return

To request a return or exchange:

Email: sales@afterdusk.in

WhatsApp: +91 93567 08150

Please include:

· Order Number

· Full Name

· Registered Mobile Number

· Reason for Return

· Product Photographs (if applicable)

· Unboxing Video (where required)

Our support team will guide you through the next steps.

20. Policy Hierarchy

This Return, Exchange & Refund Policy forms an integral part of the After Dusk website policies.

Nothing contained in this policy shall limit or exclude any rights available to consumers under applicable law.

21. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this Return, Exchange & Refund Policy shall not be interpreted as a waiver of its right to enforce that provision or any other provision at any time in the future.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for After Dusk in future transactions.

22. Severability

If any provision of this Return, Exchange & Refund Policy is found to be invalid, illegal, or unenforceable under applicable law by a court or other competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

23. Entire Agreement

This Return, Exchange & Refund Policy, together with the Terms & Conditions and all other applicable policies published on the After Dusk website, constitutes the entire understanding between After Dusk and the customer regarding the subject matter covered by this policy.

It supersedes all prior discussions, representations, communications, understandings, or correspondence, whether oral or written, relating to returns, exchanges, and refunds.

24. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide resolutions, accommodations, or exceptions beyond those expressly required under this policy as a gesture of goodwill.

25. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this Return, Exchange & Refund Policy at any time without prior notice.

Any revised version shall become effective immediately upon publication on the After Dusk website unless otherwise stated.

Customers are encouraged to review this policy periodically before placing an order.

26. How to Request a Return

To request a return, exchange, or report an issue with your order, please contact us using any of the methods below within the applicable timelines mentioned in this policy.

Email: sales@afterdusk.in

WhatsApp: +91 93567 08150

Please provide the following information to help us process your request promptly:

· Order Number

· Full Name

· Registered Mobile Number

· Reason for Return or Exchange

· Product Photographs (where applicable)

· Complete Unboxing Video (where required under this policy)

Our Customer Support team will review your request and guide you through the next steps.

Submission of a return or exchange request does not constitute approval. All requests remain subject to verification, inspection, and compliance with this policy.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, we strive to provide accurate product information and a transparent shopping experience. This Product Information, Care, Sizing & Purchase Guidelines document should be read together with our Return, Exchange & Refund Policy, Shipping & Delivery Policy, Cancellation, Payment & Cash on Delivery (COD) Policy, and other applicable website policies.

Its purpose is to help customers make informed purchasing decisions and to explain certain practical aspects of our products before and after purchase.

Quick Summary

✔ Read the product description, size guide, and care instructions before placing an order.

✔ Slight variations in colour, measurements, packaging, or fabric batches are normal and do not constitute manufacturing defects.

✔ Products damaged due to improper use, washing, storage, or handling are not eligible for return, exchange, or refund unless otherwise required by applicable law.

✔ Marketplace purchases may be subject to different procedures.

✔ Certain services described in this document may be introduced in the future.

1. Product Care Instructions

Every garment should be handled in accordance with the care instructions supplied with the product.

Unless otherwise specified:

· Follow the care label attached to the product.

· Wash garments according to the recommended method.

· Separate dark and light colours where appropriate.

· Avoid bleach or harsh chemicals unless specifically permitted.

· Dry products using the recommended method.

· Store products in a clean and dry environment.

Damage caused by improper washing, ironing, drying, storage, alteration, misuse, or failure to follow the care instructions shall not be treated as a manufacturing defect and may not qualify for return, exchange, or refund under our Return, Exchange & Refund Policy.

2. Size Guide & Fit

Our size guides are provided as a general reference to assist customers in selecting an appropriate size.

Actual fit may vary depending on factors including:

· Body shape

· Individual preferences

· Garment style

· Fabric composition

· Stretch characteristics

· Manufacturing tolerances

Customers are encouraged to review the size guide carefully before placing an order.

3. Product Measurements

Measurements displayed on the website are approximate.

Minor variations resulting from manufacturing processes, fabric characteristics, or measurement methods may occur and shall not, by themselves, constitute a manufacturing defect.

4. Colour Accuracy

We make reasonable efforts to display product colours accurately.

However, actual colours may vary slightly due to:

· Screen settings

· Device displays

· Photography lighting

· Fabric dye batches

· Manufacturing processes

Reasonable colour variation shall not be considered a product defect.

5. Care Label Prevails

Where a care label is supplied with a product, the care instructions attached to the product shall prevail over general care information published on the website, unless otherwise required under applicable law.

6. Skin Sensitivity & Product Suitability

Certain fabrics, elastics, adhesives, lace, silicone, dyes, or other materials may cause irritation or allergic reactions in sensitive individuals.

Customers are responsible for assessing whether a product is suitable for their individual needs.

If irritation, discomfort, or an allergic reaction occurs, discontinue use immediately and seek appropriate professional advice where necessary.

Nothing in this section constitutes medical advice.

7. Packaging

To improve product protection, operational efficiency, or sustainability, After Dusk may modify product packaging, labels, inserts, or presentation without affecting the product itself.

Such changes shall not constitute a product defect.

8. Marketplace Purchases

This document, together with the After Dusk website policies, applies primarily to purchases made directly through the official After Dusk website.

Orders placed through third-party marketplaces or platforms (such as Amazon, Flipkart, Myntra, or similar platforms) may additionally be subject to the policies, procedures, and customer protection mechanisms of those respective platforms.

Where there is a conflict regarding marketplace procedures, the applicable marketplace requirements may govern the transaction in addition to applicable law.

9. Future Services

After Dusk may introduce additional customer services in the future, including but not limited to:

· Loyalty or rewards programmes

· Gift cards

· Store credit

· Membership programmes

· Pre-order facilities

· Wish lists

· Subscription services

Such services shall be governed by their own terms and conditions when introduced.

10. Customer Accounts

Where customer accounts are available, customers are responsible for:

· Maintaining accurate account information.

· Protecting their login credentials.

· Keeping passwords confidential.

· Updating contact information when required.

Customers remain responsible for activities carried out through their account unless otherwise required by applicable law.

11. Product Selection Responsibility

Customers are responsible for reviewing:

· Product descriptions

· Product specifications

· Size guides

· Care instructions

· Eligibility for returns or exchanges

· Delivery information

before completing their purchase.

Placing an order indicates that the customer has had a reasonable opportunity to review this information.

12. Relationship with Other Policies

This Product Information, Care, Sizing & Purchase Guidelines document should be read together with:

· Terms & Conditions

· Return, Exchange & Refund Policy

· Shipping & Delivery Policy

· Cancellation, Payment & Cash on Delivery (COD) Policy

· Privacy Policy

· Website Disclaimer & Limitation of Liability

· Any other applicable After Dusk policy

Where any specific matter is addressed by another policy, that policy shall prevail in relation to its subject matter.

13. Policy Hierarchy

This document forms an integral part of the After Dusk website policies.

In the event of any inconsistency or conflict between this document and another After Dusk policy, the policy specifically governing the relevant subject matter shall prevail.

Nothing contained herein limits any rights available under applicable law.

14. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this document shall not constitute a waiver of its rights.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for future cases.

15. Severability

If any provision of this document is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

This document, together with the Terms & Conditions and all other applicable After Dusk website policies, constitutes the complete understanding regarding the matters covered herein.

17. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide accommodations or resolutions beyond those expressly described in this document as a gesture of goodwill.

Any such accommodation shall not modify this document, constitute a waiver of any rights, or create a precedent for future transactions.

18. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this document at any time without prior notice.

The latest version published on the After Dusk website shall apply.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, we believe that great customer relationships are built on trust, transparency, fairness, and respect.

This Customer Charter outlines the principles that guide how we serve our customers. It reflects our commitment to providing a safe, enjoyable, and reliable shopping experience while balancing the rights and responsibilities of both our customers and our business.

This Charter should be read together with our Terms & Conditions and other applicable website policies. Where there is any inconsistency, the policy specifically governing the relevant subject matter shall prevail.

Our Commitment to You

1. Genuine Products

We are committed to offering genuine products that are carefully sourced or manufactured to meet our quality standards.

Every order is subjected to reasonable quality checks before dispatch.

2. Transparent Pricing

We believe in honest pricing.

Product prices, taxes, shipping charges, and applicable discounts will be displayed as clearly as reasonably possible before you complete your purchase.

3. Honest Product Information

We strive to provide accurate product descriptions, specifications, size information, and photographs.

Where unavoidable differences occur due to lighting, screen settings, fabric batches, or manufacturing tolerances, we will endeavour to describe products as accurately as reasonably possible.

4. Fair Returns & Refunds

Where products qualify under our Return, Exchange & Refund Policy, we are committed to processing eligible requests fairly, consistently, and within reasonable timelines.

Every request is reviewed individually to ensure fairness for both the customer and After Dusk.

5. Secure Shopping

We use trusted technologies and service providers to help provide a secure shopping experience.

We continuously work to improve the security of our website, payment processes, and customer information.

6. Protection of Your Privacy

We respect your privacy.

Your personal information is collected only where reasonably necessary to provide our services, fulfil orders, improve customer experience, comply with legal obligations, and protect our business against fraud.

We do not sell your personal information.

7. Respectful Customer Service

Our customer support team is committed to treating every customer with courtesy, professionalism, patience, and respect.

We ask that customers extend the same courtesy to our employees, representatives, and support staff.

8. Fair Business Practices

We are committed to conducting our business ethically by:

· Honouring valid orders.

· Following our published policies consistently.

· Addressing genuine concerns in good faith.

· Maintaining transparent communication.

· Continuously improving our products and services.

9. Responsible Use of Technology

After Dusk may use modern technologies, including artificial intelligence (AI), automation, digital imaging, and analytical tools, to improve customer experience, website functionality, product presentation, customer support, fraud prevention, and operational efficiency.

While reasonable care is taken to review AI-assisted and technology-assisted content before publication, we recognise that unintended inaccuracies or imperfections may occasionally occur. Where identified, we will make reasonable efforts to review and correct such issues.

10. Commitment to Accessibility

We continuously work towards improving the usability and accessibility of our website for all customers.

Customer feedback helps us improve both our website and our services.

11. Continuous Improvement

Customer expectations evolve, and so do we.

We regularly review our products, website, services, and policies to improve quality, efficiency, and customer satisfaction.

12. Customer Responsibilities

To help us provide the best possible service, we ask our customers to:

· Provide accurate order information.

· Review product descriptions and size guides before purchasing.

· Follow product care instructions.

· Treat our employees respectfully.

· Report genuine issues honestly.

· Use our website lawfully.

· Respect our intellectual property and published policies.

13. Zero-Tolerance for Abuse

After Dusk is committed to maintaining a safe and respectful environment for customers and employees alike.

We have a zero-tolerance policy towards:

· Threats

· Harassment

· Abusive language

· Hate speech

· Intimidation

· Violence

· Fraudulent conduct

· Deliberate misuse of our policies

Where appropriate and permitted by applicable law, we reserve the right to refuse service, restrict access, cancel orders, or take other appropriate action in response to such conduct.

14. Our Promise

Our objective is not simply to sell products, but to build lasting relationships based on trust, integrity, quality, and service.

We understand that no business is perfect. When genuine issues arise, we are committed to listening, acting reasonably, and working towards a fair resolution in accordance with our published policies and applicable law.

15. Policy Relationship

This Customer Charter expresses the values and service commitments of After Dusk.

It is intended to complement, and should be read together with, our other website policies. Where any specific legal or operational matter is addressed by another published policy, that policy shall prevail.

Contact Us

We welcome your questions, suggestions, and feedback.

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

At After Dusk, we welcome enquiries from customers around the world. While our primary operations currently serve customers within India, we may facilitate international orders for selected destinations.

This International Orders Policy explains the terms applicable to purchases delivered outside India.

By placing an international order with After Dusk, you agree to the terms contained in this policy.

Quick Summary

✔ International shipping is currently available upon request.

✔ Customers should contact us via WhatsApp before placing an international order.

✔ Shipping charges vary by destination.

✔ Customs duties, import taxes, and local charges are generally the customer’s responsibility.

✔ Delivery timelines vary by country.

✔ International returns and exchanges are subject to additional conditions.

1. Definitions

For the purpose of this policy:

“International Order” means any order shipped to a destination outside India.

“Import Charges” include customs duties, import taxes, VAT/GST, brokerage charges, customs clearance fees, and any other government-imposed charges applicable in the destination country.

2. Availability

International shipping is currently offered only for selected destinations.

Customers wishing to place an international order should contact After Dusk through WhatsApp before placing an order so that shipping availability, charges, and estimated timelines can be confirmed.

Acceptance of an international order remains subject to operational feasibility, courier availability, legal requirements, and destination-specific restrictions.

3. Shipping Charges

International shipping charges vary depending on factors including:

· Destination country.

· Package weight.

· Package dimensions.

· Shipping service selected.

· Applicable courier rates.

The applicable shipping charges will be communicated and confirmed before dispatch.

4. Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage charges, customs clearance fees, or similar government-imposed charges in the destination country.

Unless expressly agreed otherwise in writing, these charges are the sole responsibility of the customer.

Failure to pay such charges may result in delays, refusal of delivery, return of the shipment, or disposal of the goods by the relevant authorities.

5. Delivery Timelines

International delivery times vary depending on:

· Destination country.

· Customs clearance.

· Courier operations.

· Local regulations.

· Public holidays.

· Weather conditions.

· Transportation availability.

Delivery timelines are estimates only and should not be interpreted as guaranteed delivery commitments unless expressly agreed in writing by After Dusk.

6. Customs Delays

After Dusk has no control over customs inspections or clearance procedures carried out by authorities in the destination country.

Accordingly, we shall not be responsible for delays arising from customs processing or government actions.

7. Product Restrictions

Certain products may not be eligible for shipment to every country due to:

· Local import regulations.

· Product restrictions.

· Customs laws.

· Courier limitations.

Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.

8. International Returns & Exchanges

International returns and exchanges are governed by the After Dusk Return, Exchange & Refund Policy unless otherwise stated in writing.

Unless the return results from a wrong product supplied by After Dusk or a verified manufacturing defect, all international shipping costs, customs charges, import duties, export documentation costs, and return logistics expenses shall be borne by the customer.

9. Refused Deliveries

If an international shipment is refused by the customer, returned due to unpaid customs charges, incorrect address, or failure to complete import formalities:

· Return shipping charges,

· Customs charges,

· Brokerage fees,

· Administrative expenses,

· Courier charges,

may be deducted from any refund otherwise payable, where permitted by applicable law.

10. Lost or Damaged Shipments

If an international shipment is lost or damaged during transit, After Dusk will coordinate with the courier partner to investigate the matter.

Any replacement or refund shall be subject to the outcome of the courier investigation and the applicable shipping insurance or courier policies.

11. Customer Responsibilities

International customers are responsible for:

· Providing accurate shipping information.

· Understanding local import regulations.

· Paying applicable customs charges.

· Ensuring someone is available to receive the shipment.

· Complying with destination-country requirements.

12. Currency

Unless otherwise stated, product prices displayed on the After Dusk website are in Indian Rupees (INR).

Where international payment arrangements are made, exchange rates, banking charges, currency conversion fees, or international transaction fees imposed by banks or payment providers shall be the responsibility of the customer.

13. Policy Hierarchy

This International Orders Policy forms an integral part of the After Dusk website policies.

Nothing contained in this policy shall limit or exclude any rights available under applicable law.

14. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this policy shall not be interpreted as a waiver of its rights.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for future cases.

15. Severability

If any provision of this policy is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

This International Orders Policy, together with the Terms & Conditions and all other applicable After Dusk website policies, constitutes the complete understanding regarding international purchases.

17. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide accommodations or resolutions beyond those expressly described in this policy as a gesture of goodwill.

Such actions shall not amend this policy, constitute a waiver, or create an obligation for future international orders.

18. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this policy at any time without prior notice.

The latest version published on the After Dusk website shall apply.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

This Intellectual Property, Brand Protection & Acceptable Use Policy forms an integral part of the After Dusk website policies and governs the ownership, permitted use, protection, and lawful use of all intellectual property, digital assets, physical assets, website content, and related materials belonging to After Dusk.

By accessing or using the After Dusk website, purchasing our products, submitting content, or interacting with our services, you acknowledge and agree to comply with this policy.

Quick Summary

✔ Everything created or owned by After Dusk remains the exclusive property of After Dusk unless expressly stated otherwise.

✔ Copying, reproducing, modifying, scraping, downloading, redistributing, or commercially using our content without written permission is prohibited.

✔ Honest customer feedback is welcome, but knowingly false, misleading, fraudulent, defamatory, abusive, or malicious statements are prohibited.

✔ Fraudulent claims, policy abuse, impersonation, or misuse of our brand may result in cancellation of orders, suspension of services, and other remedies available under applicable law.

✔ After Dusk reserves all rights in its intellectual property, branding, business assets, and digital content.

1. Definitions

For the purpose of this policy:

“After Dusk”, “we”, “our”, “us” refers to After Dusk.

“Intellectual Property” includes all registered and unregistered rights relating to trademarks, copyrights, designs, logos, branding, creative works, databases, software, trade dress, packaging, business methods, and other proprietary material.

“Website Content” includes all text, graphics, photographs, videos, audio, icons, layouts, code, designs, downloadable material, product information, and other content published by After Dusk.

“User Content” means any review, comment, image, video, suggestion, feedback, or other material submitted by a customer.

2. Ownership of Intellectual Property

Unless expressly stated otherwise, all intellectual property and proprietary rights associated with After Dusk are and shall remain the exclusive property of After Dusk or its respective licensors.

This includes, but is not limited to:

· Business name

· Brand names

· Logos

· Trademarks

· Product names

· Product collections

· Product photographs

· Lifestyle photography

· Product videos

· Marketing videos

· Website design

· Website layout

· Source code owned by After Dusk

· Product descriptions

· Product titles

· Graphics

· Icons

· Illustrations

· Packaging designs

· Labels

· Tags

· Catalogues

· Advertising creatives

· Social media content

· Email campaigns

· WhatsApp communications

· Promotional material

· Databases

· Pricing structures

· Business processes

· Original written content

· Any other creative or commercial material developed by or for After Dusk.

Ownership remains with After Dusk whether the material exists in physical or digital form.

3. Acceptable Use of the Website

Users shall use the website only for lawful purposes.

Without prior written permission, users shall not:

· Copy website content.

· Download product images for commercial use.

· Reproduce product descriptions.

· Mirror or duplicate the website.

· Scrape website data.

· Use bots or automated tools to collect information.

· Reverse engineer website functionality.

· Attempt to bypass security measures.

· Upload malicious software.

· Interfere with website performance.

· Attempt unauthorised access to restricted systems.

· Use the website for unlawful or fraudulent purposes.

3A. Security Monitoring, Unauthorised Access & Cyber Misuse

To protect our customers, employees, business operations, and digital infrastructure, the After Dusk website and associated systems may be monitored, reviewed, logged, and protected through a combination of administrative, technical, automated, and security measures. Such measures may include authorised personnel, cybersecurity technologies, fraud detection systems, server logs, access controls, analytics tools, and other reasonable monitoring mechanisms used to safeguard our business.

Any attempt to:

· Gain unauthorised access to our website, servers, databases, accounts, or systems;

· Hack, probe, scan, test, or exploit vulnerabilities without prior written authorisation;

· Introduce malware, ransomware, viruses, bots, scripts, or other malicious code;

· Disrupt, overload, disable, interfere with, or degrade the performance or availability of our website or services;

· Circumvent or attempt to bypass security features or authentication mechanisms;

· Conduct denial-of-service (DoS), distributed denial-of-service (DDoS), credential stuffing, brute-force attacks, scraping beyond authorised use, or any similar activity;

· Access, copy, alter, destroy, or attempt to obtain confidential information or proprietary data without authorisation; or

· Assist, encourage, or facilitate any of the above activities,

is strictly prohibited.

After Dusk reserves the right to investigate any suspected security incident or misuse and may, where appropriate:

· Suspend or terminate access to the website or customer accounts;

· Preserve and review relevant system logs, records, and other available evidence;

· Cooperate with law enforcement agencies, courts, regulators, internet service providers, cybersecurity experts, payment partners, and other competent authorities;

· Report suspected unlawful activity to the appropriate authorities; and

· Pursue all civil, criminal, contractual, equitable, and other remedies available under applicable law.

Any person responsible for unauthorised access, cyber misuse, or interference with the After Dusk website or systems may be held responsible, to the fullest extent permitted by applicable law, for losses, damages, investigation costs, recovery expenses, legal costs, and any other remedies awarded or permitted under applicable law.

Nothing in this policy limits any additional rights or remedies available to After Dusk under applicable law.

4. Brand Protection

Customers and third parties shall not:

· Misrepresent any association with After Dusk.

· Use our trademarks without written permission.

· Impersonate After Dusk or its representatives.

· Create misleading websites, pages, advertisements, or social media profiles suggesting affiliation with After Dusk.

· Use our branding in a manner likely to confuse customers or damage our reputation.

5. Product Content Protection

Product photographs, videos, descriptions, specifications, catalogues, banners, and marketing material are created at significant time and expense.

They may not be copied, reproduced, modified, translated, distributed, republished, commercially exploited, or used to train automated systems where prohibited by applicable law or contract without prior written permission from After Dusk.

5A. Use of Artificial Intelligence & Digital Technologies

After Dusk may use artificial intelligence (AI), machine learning, automation tools, digital imaging technologies, computer-generated enhancements, editing software, and other creative or technical solutions in the development, presentation, enhancement, translation, optimisation, or publication of product images, videos, marketing materials, website content, product descriptions, and other business communications.

While reasonable care is taken to review such content before publication, unintended inaccuracies, visual distortions, minor editing imperfections, translation inconsistencies, or inadvertent elements may occasionally occur due to the nature of these technologies.

Any such unintended occurrence shall not, by itself, be interpreted as an intentional representation, endorsement, misrepresentation, or negligence by After Dusk.

If any customer identifies content that they reasonably believe contains an unintended error, distortion, or inappropriate element, they are encouraged to notify us so that we may review and, where appropriate, correct or remove the content.

Nothing in this section limits any rights available to customers under applicable law or excludes liability where such exclusion is not permitted by law.

6. User Reviews & User Content

Customers are encouraged to share genuine reviews based on their actual experience.

By submitting reviews, photographs, videos, testimonials, feedback, or other user-generated content, you grant After Dusk a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, and distribute such content for customer support, marketing, promotional, and business purposes, subject to applicable law.

Users represent that they have the necessary rights to submit such content.

7. Review Standards

Reviews and communications must not contain:

· Knowingly false information.

· Fraudulent claims.

· Defamatory statements.

· Threats.

· Harassment.

· Hate speech.

· Obscene or unlawful material.

· Spam.

· Third-party confidential information.

· Content infringing another person’s rights.

Nothing in this policy prevents customers from sharing genuine opinions, lawful criticism, or exercising rights available under applicable law.

8. False Claims & Policy Abuse

Knowingly submitting false or misleading claims relating to:

· Damaged products.

· Missing items.

· Delivery.

· Payments.

· Refunds.

· Exchanges.

· Manufacturing defects.

· Promotional offers.

or otherwise abusing After Dusk’s policies may result in:

· Rejection of the claim.

· Cancellation of pending orders.

· Restriction of Cash on Delivery facilities.

· Suspension of customer accounts.

· Refusal of future transactions.

· Recovery of losses and reasonable costs where permitted by applicable law.

· Other remedies available under applicable law.

9. Account Suspension & Service Restrictions

After Dusk reserves the right to suspend, restrict, or terminate access to its services where there is reasonable evidence of:

· Fraudulent activity.

· Repeated policy abuse.

· Fake orders.

· Chargeback abuse.

· Website misuse.

· Impersonation.

· Security threats.

· Repeated violations of these policies.

10. Reservation of Rights & Legal Remedies

After Dusk expressly reserves all legal, equitable, contractual, statutory, and intellectual property rights available under applicable law.

Failure to immediately enforce any right shall not prevent its future enforcement.

Where appropriate, After Dusk may pursue available legal remedies to protect its intellectual property, business interests, reputation, and customers.

11. Policy Hierarchy

This policy forms an integral part of the After Dusk website policies.

In the event of any inconsistency between this policy and another After Dusk policy, the policy specifically governing the relevant subject matter shall prevail.

Nothing contained herein limits any rights or remedies available under applicable law.

12. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this policy shall not constitute a waiver of its rights.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for future cases.

13. Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

This policy, together with the Terms & Conditions and all other applicable After Dusk website policies, constitutes the complete understanding regarding intellectual property, brand protection, and acceptable website use.

15. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide accommodations beyond those described in this policy as a gesture of goodwill.

Such actions shall not amend this policy, constitute a waiver of rights, or create any obligation for future cases.

16. Policy Updates

After Dusk reserves the right to amend, modify, replace, or update this policy at any time without prior notice.

The latest version published on the After Dusk website shall apply.

Contact Us

After Dusk

B-29, Clover Center Basement
Moledina Road
Camp, Pune – 411001

GSTIN: 27CJJPC1852Q1ZS

Email: sales@afterdusk.in

Phone & WhatsApp: +91 93567 08150

Online Store: Open 24 Hours a Day, 365 Days a Year

Customer Support Hours: 10:00 AM – 10:00 PM (IST), 365 Days a Year

Effective Date: 16 July 2026

The information, products, services, and content available on the After Dusk website are provided to assist customers in making informed purchasing decisions.

While After Dusk makes reasonable efforts to ensure the accuracy of information published on the website, we do not guarantee that all content will always be complete, accurate, current, or free from errors.

By accessing or using the After Dusk website, you acknowledge and agree to the terms contained in this Website Disclaimer & Limitation of Liability.

Quick Summary

✔ Product images are for illustration purposes.

✔ Colours may vary depending on screen settings.

✔ Product availability may change without notice.

✔ Website content may contain occasional errors.

✔ Third-party services operate under their own terms.

✔ Our liability is limited to the extent permitted under applicable law.

1. Definitions

For the purpose of this policy:

“Website” means the official After Dusk online store.

“Content” includes product descriptions, photographs, videos, graphics, text, logos, pricing information, promotional material, and all other information published on the website.

2. General Disclaimer

The information provided on this website is intended for general informational and commercial purposes only.

Although reasonable care is taken to maintain accurate information, After Dusk does not warrant that every description, image, specification, price, or other content is free from errors, omissions, or inaccuracies.

Information may be updated, corrected, or modified without prior notice.

3. Product Images

Product photographs are intended to provide a reasonable visual representation of the products offered.

Actual products may differ slightly due to:

· Lighting conditions

· Photography techniques

· Screen settings

· Display calibration

· Fabric dye variations

· Manufacturing tolerances

Such variations shall not be considered defects.

4. Product Descriptions

Product descriptions are prepared in good faith.

Minor differences in:

· Colour

· Texture

· Fabric feel

· Stitching

· Embroidery

· Print placement

· Lace design

· Measurements (±1–2 cm)

may occur during manufacturing and shall not constitute a manufacturing defect.

5. Website Availability

Although we strive to keep our website available at all times, temporary interruptions may occur due to:

· Scheduled maintenance

· Technical upgrades

· Internet failures

· Power outages

· Cybersecurity measures

· Third-party service interruptions

· Circumstances beyond our reasonable control

After Dusk does not guarantee uninterrupted website availability.

6. Third-Party Services

The After Dusk website may integrate or link to third-party services including:

· Payment Gateways

· Courier Partners

· Analytics Providers

· Social Media Platforms

· Marketing Platforms

These services operate independently under their own terms and privacy practices.

After Dusk shall not be responsible for the operation, availability, security, or policies of such third-party services.

7. External Links

Where our website contains links to external websites, such links are provided solely for customer convenience.

After Dusk does not control or endorse the content, security, products, or services provided by third-party websites.

Customers access such websites at their own discretion.

8. Technical Accuracy

Despite our best efforts, occasional technical or typographical errors may occur, including errors relating to:

· Product information

· Pricing

· Availability

· Promotions

· Images

· Specifications

After Dusk reserves the right to correct such errors and take appropriate action, including cancellation of affected orders where necessary.

9. User Responsibility

Customers are responsible for:

· Reviewing product descriptions before purchase.

· Selecting the correct size.

· Reading all applicable policies.

· Providing accurate order information.

· Using the website responsibly and lawfully.

10. Intellectual Property

Unless otherwise stated, all website content including:

· Logos

· Images

· Videos

· Graphics

· Product descriptions

· Text

· Website design

· Icons

is the exclusive intellectual property of After Dusk and may not be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

11. Limitation of Liability

To the fullest extent permitted under applicable law, After Dusk shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

· Use of the website.

· Inability to access the website.

· Temporary technical failures.

· Third-party service interruptions.

· Delayed deliveries.

· Product availability.

· Pricing errors.

· Loss of business.

· Loss of profits.

· Loss of data.

Nothing in this policy excludes liability where such exclusion is not permitted under applicable law.

12. Indemnity

By using the After Dusk website, you agree to indemnify and hold harmless After Dusk, its proprietors, employees, representatives, service providers, and authorised agents from claims, liabilities, damages, losses, costs, and reasonable expenses arising from:

· Breach of these policies.

· Misuse of the website.

· Fraudulent activity.

· Violation of applicable law.

· Infringement of third-party rights.

This clause applies to the fullest extent permitted by applicable law.

13. Force Majeure

After Dusk shall not be responsible for any delay, interruption, or failure in performing its obligations due to events beyond its reasonable control, including but not limited to:

· Natural disasters

· Floods

· Earthquakes

· Fire

· Pandemics

· Government restrictions

· Labour disputes

· Transportation failures

· Internet outages

· Cybersecurity incidents

· War

· Civil unrest

14. Policy Hierarchy

This Website Disclaimer & Limitation of Liability forms an integral part of the After Dusk website policies.

Nothing contained in this policy shall limit or exclude any rights available under applicable law.

15. No Waiver

Any delay, omission, or failure by After Dusk to enforce any provision of this policy shall not be interpreted as a waiver of its rights.

Any exception granted in an individual case shall apply only to that specific instance and shall not create a precedent or obligation for future cases.

16. Severability

If any provision of this policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

This Website Disclaimer & Limitation of Liability, together with the Terms & Conditions and all other applicable After Dusk website policies, constitutes the complete understanding regarding the matters covered herein.

18. Goodwill Exceptions

At its sole discretion, After Dusk may occasionally provide assistance or accommodations beyond those expressly described in this policy as a gesture of goodwill.

Such actions shall not amend this policy, constitute a waiver, or create an obligation for future cases.